IG The Room-4.jpg

" If you are curious, you'll find the puzzles around you. If you are determined, you will solve them. "

FREQUENTLY

ASKED QUESTIONS

Do you host corporate events?

Yes, we do! In fact we will open before normal business hours for corporate events if necessary. Feel free to email us at info@theroomaz.com, to get more information on options and pricing.

Do you need to make a reservation to do a room?​

It is not required have to make a reservation ahead of time. You can walk in and see what we have available but we strongly recommend a reservation, to ensure you get the time slot and room you want.

Are you a franchise?  Do you have additional locations?

We are not a franchise. We are local and family owned. Currently this is our first and only location. However, follow us on Instagram and Facebook as that is where we will reveal the opening of any potential future locations.

How long does it take?

Every single escape room regardless of theme or day, is 60 minutes of gameplay.

Can I bring my kids?

Yes, all kids 14 and younger must be accompanied by an Adult

What should I wear?

We strongly recommend wearing something comfortable as well as mobile.

Where are you located?

We are super excited to bring The Room Escape Games AZ to the west valley! We are located at 10210 W McDowell Rd Unit 100 Avondale, AZ 85392.

How physically challenging is the escape room?

Are these rooms going to be challenging? Absolutely, but on a physical level we set them up to accommodate a diverse group of people. The rooms are set up to be a mental challenge instead of physical.

Can I bring in my own alcohol?

No, per the Arizona Liquor Department our liquor license does not allow for any outside alcohol to be brought into our establishment. We do however, offer a variety of beers and wines available for purchase.

What happens if we are running late?

Our games start at the booking time, we ask you show up 15 minutes prior to your scheduled booking time to allow time for waiver, lockers and bathrooms. Anyone from your group present at the time of your scheduled start time will start the game play and any other running late will join the rest of the group at time of arrival. Should the entire group be running late, we will start you once you arrive, however, your end time cannot be changed due to other scheduled bookings. Thus, you will not have a full 60 min of game time available.

Are there live actors in the rooms?

At the moment, no there are no live actors within any of our rooms. We do have plans around Halloween to possibly incorporate live actors into our rooms. However, if we opt to incorporate them at anytime, it will be disclosed at the time of booking as well as on your invoice.

Will a room be different if I do it a second time?

We periodically add or change out puzzles within the rooms based on customer feedback. However, for the most part the rooms will be 95%-99% the same. For that reason, we do not recommend doing the same room twice.

What do we get if we escape?

In addition to the excitement and sense of pride for your accomplishment, we also give out celebratory vinyl stickers customized to each of our rooms.

What happens if I don’t make it out?

If you don’t meet the challenges given to you within the 60 minutes allotted, it’s okay! For safety reasons, the doors are truly never locked. The moment your 60 minutes are up, we will come in to let you out of the room and if you choose, go over any clues you may have missed. 

Will we be chained up?​

No, you will not be chained up, tied up nor locked up at any point during the gameplay.

What’s an escape room?

An escape room is a room you are locked in and in order to get out you must solve all the riddles and puzzles within a certain amount of time to accomplish an end goal

Can you drink inside the room?

YES! You can bring drinks into the room. In each of the rooms we have a button for you to request more beverages if you run out!

How many people can be in the rooms?

Each room has a different limit of how many people you can bring and we can fit in the room. On Fridays and Saturdays we require at least four people after four o'clock.

What is the cost to do a room?

For the price of the rooms on the weekdays it is $24 before tax and the weekends it's $29.50. For our newest room, the Asylum it will be $37.50.

Which room do you recommend?

If you are looking for a more family friendly, Treasure Island for sure. If you are looking for scary, Asylum of Lost souls. 

What’s the percentage of people escaping?

Each room has a different success rate since they all vary in difficulty, Treasure Island 71.4%, Blackout Motel 53.8%, Speakeasy 38.9%, and Asylum 42.9%.

Is it scary?

Depending on the room it can be. Our scariest room is going to be The Asylum for sure and Blackout slightly.

Back to site